Q: Where can I get explanations concerning my bill?
A: For explanations concerning your bill, call our customer service (514-482-8989 or 188-482-8989).
Q: How can I pay my bill?
A: Several options are available to you: - bank (counter, automatic teller, payment by phone) - credit card (monthly payments or by phone) - money order - pre-authorized payments - cheque.
Q: I just made a payment. Why isn't it showing up on my invoice?
A: Depending on the method of payment you have chosen, your payment, adjustment or credit can take one to 10 days to be processed. It is thus likely that your bill was issued just before your payment or adjustment was processed for your file. No need for you to be concerned; it will all show up on your next bill.
Q: Will I receive a statement if I select the "Pre-authorized payment" option?
A: Customers who choose the pre-authorized payment method agree to automatic monthly debits from their bank account. An annual statement will be sent by mail. For more information on your account, you can call our customer service (514-482-8989 or 188-482-8989). Customers are notified of this when they choose their method of payment. It is thus not necessary for them to receive a monthly statement. We do send an annual statement to each customer choosing the pre-authorized payment option, detailing all of their transactions for the year.
Q: I sent in my pre-authorized withdrawal banking information last week and I just received another bill. Why didn't you take the money from my bank account?
A: All requests for pre-authorized payments are set up on your cable account as quickly as possible. However, we process these payments once a month only. As soon as your pre-authorized payments have been set up with your bank, you will no longer receive an invoice unless there is a rate change. Therefore, if you have received a bill, please call Cogeco's customer service (514-482-8989 or 188-482-8989).
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